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Please list the Zendesk products & plans
How many agents are using Zendesk?
Please describe the challenges & pain-points the company was trying to overcome
Please describe the top priorities and objectives
what were some buzzwords or industry jargon that the customer used throughout the sales process?
Which metrics were most important to the company's measurement of success? Please add current values for each if known
For each KPI, what are the desired values?
Please describe specific workflows the company accomplished using Zendesk
Please list any apps, partners, or integrations that are critical
Please list any competition that was involved in the deal
please attach Deal Strategy doc to this form